Training and development of your staff is of fundamental importance as they are potentially your greatest business asset. Trained staff deliver your products, services and promises to your customer; meaning training is integral in any organisation. Conventionally training is required to cover essential work-related skills, techniques and knowledge, and as an effective means of developing people. In our experience it can be very well-managed with regular refresher training and comprehensive training matrices, especially where training and competence is valued in the company and a need for flexibility has been identified.
However, sometimes training is overlooked and new staff learn good and bad habits from existing employees during on-the-job "buddy buddy" training - it is important that all staff are aware of the procedures for doing the various jobs they are responsible for and that they are retrained when best practice changes. Training and development schedules should take into consideration:
- Mechanisms to identify training needs
- Departmental and individual training plans
- Training provision and facilities
- Career development opportunities
- Staff retention
Investing in your people is one of the most effective ways of improving the safety, reliability and efficiency of your business.
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